BILLING AND CLAIMS QUESTIONS
Please review our list of frequently asked questions below for answers to most common billing and insurance questions.
For additional billing and claims questions, contact the Billing Office at 757-251-7469.
Peninsula Kidney Associates files claims with most insurance carriers including Medicare and Medicaid. We will file your claim with your insurance company electronically and after the claim has been processed we will communicate any remaining balance.
If you do not have insurance you will need to pay $75.00 prior to seeing the physician. Once the visit has concluded we will collect the remaining payment. You also have the option to set up a payment arrangement for the balance with our billing office. We have many different payment plans and financial assistance options including our FINANCIAL HARDSHIP program.
A patient who has recently had blood drawn at Peninsula Kidney Associates may receive a billing statement for those services from a laboratory. This occurs because your blood is drawn in the office and then sent to an outside laboratory for processing. If you have questions regarding the bill your received please reference the contact information on the statement.
Co-pay is a fixed amount that you have to pay for your care. This is typically done prior to the service being performed.
Co-insurance is typically a percentage that you have agreed to share in the cost of your care with the insurance company. The co-insurance is calculated once the insurance company has processed your claim. Once processed, they will send a notice or Explanation of Benefits (EOB) to our office indicating the co-insurance amount and we will bill you directly.
Deductible is a set amount that you have to pay before the insurance company will pay your claims.
Peninsula Kidney Associates offers several convenient ways for you to pay your bill.
1. Internet – Pay your bill online
2. Phone – Call the Billing Office at (757) 251-7469 during business hours, Monday through Friday, 8:30a.m. and 5p.m.
3. Mail – Follow the instructions on your bill or statement. Mail your payment to:
Peninsula Kidney Associates (5287)
P.O. Box 14000
Belfast, ME 04915-4033
Payments can be made at any of our locations. You can also mail or phone-in your payment or pay online.
If you are unable to make payment in full, please contact our Billing Office at (757) 251-7469 to make payment arrangements or discuss financial assistance. We have many different payment plans and financial assistance options including our FINANCIAL HARDSHIP program.
Dr. Ayodeji and his staff have always provided me with professionalism and great customer service. Even in the midst of my accepting my situation, Dr. Ayodeji was the most understanding physician I have ever dealt with. He truly cares and understands. I appreciate him in many ways as a doctor.
There is a genuine concern with my medical care. Also the staff has always worked along with me in case of an emergency.
I’ve always liked (Peninsula Kidney Associates) and will continue to come. I feel relieved to know I have had the best of care.
I always leave with the satisfaction of feeling I had the best assessment of my condition and the best intervention. I would say I am a miracle with the treatment I receive.
For me , I would rather come here than any of my other physicians.
Dr. Wang is always concerned and aware of my healthcare. Even when we call about questions, she takes the time to make any necessary adjustments.
I loved the service and staff kindness.
I have been at the Denbigh location for over a year now and everyone involved has really succeeded in making these visits outstanding….Please keep doing the right things. It has caused difficult times to (have) delightful outcomes.
Your staff is always very nice, polite and respectful. Always easy to speak to.